Terms & conditions
Please read our terms & conditions specified below before booking your holiday with us. Your signature on the booking form indicates that you have read and accepted these and forms part of our contract with you.
These terms and conditions form the basis of your contract with Super Ski Chalets. Please read them carefully as they set out our respective rights and obligations. In these Terms and Conditions “You” means the first named person on the booking form (who must be at least 18yrs old) ,“We” means Sue and Derek Ricketts trading as Super Ski Chalets.
All bookings including those made by telephone are subject to these Terms and Conditions. You must submit a completed and signed booking form accepting these, on behalf of all your party. A deposit of 25% per of the total amount of the booking is payable to reserve required dates. 8 weeks prior to arrival the balance becomes payable. Payment may be made in Euros or Sterling by bank transfer. Any bank charges made must not be deducted from total price.
If payment is not received in full and on time, we reserve the right to treat the booking as cancelled by you and to apply the cancellation charges as set out below. A binding contract comes into existence between us when your booking is confirmed to you by telephone, email or post. This contract will be governed by French law and is subject to the exclusive jurisdiction of the Courts of France. The person making the booking must guarantee payment to us on behalf of and with the consent of all persons for whom the booking is made.
A deposit of £/€ 1000 is requested 7 days prior to arrival, which will be fully refunded within 14 days of departure, providing there are no significant breakages or damages which have occurred during the client’s stay.
Should you or any members of your party need to cancel your holiday, the first named person on the booking form must inform us in writing immediately. Cancellation charges will be payable per person cancelling as follows:
Period before departure when notification of cancellation is received by us:
56 days or more in advance – the deposit only
55- 42 days in advance – 35% of the total price
41 -28 days in advance – 60% of the total price
27-14 days in advance – 80% of the total price
13-1 day in advance – 100% of the price
Cancellation charges are calculated from the date that written notification is received by us. We reserve the right to cancel your booking, in the event that full payment has not been received by us 8 weeks before arrival date. If we are forced to cancel as a result of Force Majeure, as detailed below, we guarantee to re-imburse you the full amount paid.
Means any event which we could not reasonably foresee or prevent, such events may include (by way of example and not by way of limitation), government restriction on travel to France or from country of residence, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions or similar events.
If you wish to make any changes to your confirmed holiday we will endeavour to assist, although we cannot of course guarantee that we will be able to meet any particular request. Where we can accommodate your request, we reserve the right to charge for any additional costs we incur as a result.
Complaints and arbitration
In the event of any complaint concerning your holiday you should immediately report it to us. We will naturally do our best to instantly resolve the matter. Should you remain dissatisfied the complaint in resort should be followed by written notice of complaint, which must be received by us not longer than 28 days after your departure from the chalet. We will not address any claims which are not notified entirely in accordance with this clause. Disputes which cannot be settled amicably maybe referred to such form of dispute resolution procedure, as maybe agreed between us and in default by the relevant tribunal.
The following are the terms of the agreement between us:
You have adequate insurance covering all reasonably foreseeable risks, During your holiday you will take all reasonable precautions to avoid loss or injury. When skiing, you will at all times observe the skiers code and ski in a manner appropriate to your level of fitness and skiing ability. Our liability to you will be limited to a minimum level permitted by the Law of France and where complete or partial exclusion of liability is permitted, then such liability shall be so excluded or limited by this agreement.
We reserve the right to immediately terminate your holiday at any point, should any client commit a criminal offence under French or UK Law, or in our opinion, is causing or is likely to cause distress, annoyance or danger to any clients or third party, or damage to property. In this situation our responsibility for holiday of the person concerned will immediately cease and we will not be liable to pay any compensation, make any refund or meet any expenses which may be incurred as a result.
Special requests and medical conditions
If you or any member of your party has a medical condition or disability which may affect your holiday, you must inform us in writing at the time of booking in order that we can advise as to the suitability of the chosen arrangements. Any special requests must be advised to us and clearly noted on the booking form. Whilst we will endeavour to meet any reasonable requests made after confirmation of booking, we cannot guarantee that they will be fulfilled and failure to do so will not constitute a breach of contract on our part.
Arrival and departure
We will require you to vacate your room in the chalet by 10.00 a.m. on the day of departure. Arrival will be from 16.00 and although early access to your room is sometimes possible, we cannot guarantee access before this. However, whatever time you arrive or depart you are welcome to store your luggage and possessions in the chalet.
Geneva airport transfers
Return transfers from and to Geneva airport are not included in the quoted price of your holiday, but can be arranged on your behalf either as a shared journey or private hire, at the most competitive rates.
Passport and Visas
It is your responsibility to ensure that you have all the necessary travel documents. If your travel is disrupted or prevented due to your failure to comply with this, no refund will be given by us.
It is a condition of our acceptance of your booking that you have a current insurance policy in place, which provides adequate cover for all reasonably foreseeable risks, including enforced cancellation, damages to our property, sustained medical condition, injury, or other emergency. Should you not have this, whilst we offer any reasonable assistance it must be understood that you will be responsible for any costs involved.
Your deposit and balance of your holiday cost will be refunded if your holiday does not take place for reason of our insolvency.
Local safety standards and suppliers conditions
It is the requirement and standards of France which apply to the services which form part of your holiday and not those of the UK. These requirements and standards may not be the same as the UK. Suppliers who provide services which form part of your holiday activities, do so in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliers liability to you. The supply of those services is a contract between you and that supplier and form no part of your agreement with us. We except no responsibility for those services.